Fan Club Rules
Fan Club Rules
- Membership is free
- Fan Club membership benefits may vary by location
- Members must be 21 years of age or older
- Valid identification is required for all transactions
- Fan Club® is not valid for persons listed on the Disassociated Persons list or for persons who have been excluded from any casino owned or operated by Eldorado Resorts, Inc.
- Only one (1) person permitted per Fan Club® membership. Membership and rewards (including Reward Points and complimentaries) are not transferable
- Reward Points expire after 13 months of account inactivity
- Membership status is reviewed periodically; terms, conditions, status and benefits are subject to change without notice
- Eldorado Resorts, Inc. is not responsible for card malfunctions, lost, stolen or misused cards, comps or cash-related offers. It is the guest’s responsibility to properly insert his/her Fan Club® card into the slot machine when playing and to request a replacement if his/her card is not working correctly
- Eldorado Resorts, Inc. reserves the right to edit or adjust memberships, status or Reward Points at any time subject to applicable state gaming laws
- To accumulate Reward Points on slots, e-tables (where applicable), or video poker, your Fan Club® card must be inserted in the machine during play. To accumulate Reward Points on table games, your Fan Club® card must be presented to a table game supervisor prior to commencing play. Reward Points are earned based on play and may vary by game type
- Minimum level to redeem Reward Points for cash and promo chips is $5. There is no minimum for other point redemptions. Availability of rewards depends upon property and jurisdiction
- Fan Club® member’s tier level is determined by Tier Score
- Reward Points earned at Isle Casino® Racing Pompano Park can only be redeemed at that location
- By participating in the Fan Club®, players agree to accept all terms and conditions
Fan Club FAQ's
Q: What will happen to my Fan Club® Reward Points?
A: Your Reward Points and Benefits continue as usual, and we are exploring new benefits and awards to make your experience even more rewarding.
Q: When will my Fan Club points expire?
A: As always, Reward Points will expire after one year without player activity.
Q: What will happen to my Fan Club tier status?
A: Your tier status and benefits will continue as usual.
Q: Will I continue to receive my offers and mail?
A: Absolutely. It’s business as usual and you will continue enjoying the same great benefits, including your offers, mail and email.
Q: What happens to my chips and slot tickets?
A: We are operating as normal allowing you to continue to utilize your chips and slot tickets.
Q: What happened to my hotel reservation?
A: All reservations at our Isle, Isle of Capri and Lady Luck properties will continue to be honored.
Q: How will the operations at my favorite Isle, Isle of Capri and/or Lady Luck property change?
A: Today, the Isle, Isle of Capri and Lady Luck properties are comfortable Hotels and Casinos where you always feel Welcome. Rest assured that we will deliver this same great experience as we strive to provide you with the top-notch service you’ve come to expect.
Q: Who do I contact for questions?
A: Please visit us at the Fan Club desk at our properties or submit your questions online.